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Abstracts:
Abstracts:
The main objective of this research is to assess the operational performance of Wilmar
Group Plantation Pontianak which is using System Application Product (SAP) to support the
employees’ performance of the operational system in giving work report from each division.
The method for this study with IT Balanced Scorecard through four perspectives, the first
perspectivs is user orientation, the second perspective is business contribution, the third
perspective operational excellence and the last perspective is future orientation. This research
by using descriptive analysis methods. Instrument and variables is a questionnaire containing
questions by using the method of measuring the performance of the IT Balanced Scorecard. The
highest perspective is the perspective of the user’s orientation that is equal to 24.27%, the
second is a future-oriented perspective amounted to 24.11%, the third is perspective of
operational improvement amounted to 24.09%and the fourth is perspective of the organization's
contribution amounted to 23.35%. The performance of ApplicationProduct System which is
used to support the employee's performance is at a very good level with a value of 95.82%. The
result of the study informs that System Application Product (SAP) is able to support the
performance of employees of Wilmar Group Plantation Pontianak.
Keyword: application, performance measurement, descriptive, IT balanced scorecard
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