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Abstracts:
This paper aims primarily at examining the mediating role of the information
technology (IT) governance in the effect of IT adoption to IT service management. For
this major purpose, both dimensions of quantitative and qualitative research were
applied including an empirical survey with active participation of 99 private Colleges
of Informatics and Computer Management in Indonesia. In addition to the survey,
follow up interviews were conducted with the College Heads and Study Program
Heads. Results of quantitative data analysis affirm that IT governance had positive
and significant mediating effect on the improvement of IT service management. It was
also found that the adoption of IT had high positive and significant direct effect on
both IT governance and IT governance. This paper suggest the signicance of IT
adoption in the efforts of improving IT service management of higher education
institutions in both developing and developed countres.
Keyword:IT Innovation Adoption; IT Governance; IT Service Management; Indonesia.
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