Jurnal Publikasi STMIK Pontianak


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Improving Information Performance of Schools in Higher Education through IT Service Management


Abstracts:

Abstracts: A rising number of private schools of informatics management and computing in Indonesia are not accompanied by the accreditation grades. The fact shows that none of the 197 schools has obtained accreditation grade A. Moreover, 71.57% of these schools are still accredited with grade C. This condition reveals that there has been no synchronization and interoperability of producing information for the need of processing the academic data. The problem of the research proposal was formulated to (a) produce a new research model regarding influences of IT innovation adoption and IT governance on IT service management in improving information performance of schools; (b) create a hypothetical testing design to cognize influences of every variable in this research. The research aim was to analyze the magnitude of relationships and influences of IT service management based upon supports and deliveries of information services becoming dominant factors improving information performance of schools. The research was designed with an explanatory survey of analyzed units of organizations. Furthermore, the research applied a mixed (quantitative and qualitative) method and concurrent triangulation strategy. Computed quantitative data were obtained from a sample of 55 schools determined through a simple random sampling technique. Strengthening the quantitative analysis, qualitative measurement was conducted through in-depth interviews and FGDs (Focus Group Discussions) with 5 informants in the sample.

 

Keyword : IT Innovation Adoption, IT Governance, IT Service Management, Information Performance.


Jurnal Publikasi STMIK Pontianak By SANDY KOSASI, HARJANTO PRABOWO, DYAH BUDIASTUTI
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