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Abstracts:
Abstracts:
The tendency of the management that focuses on
facets of strategies and business risks without comprehending the
procurement, the implementation, the availability of services, and
information technology governance supports leads to not
centralised online cosmetics business management and an
increasing level of the customer turnover. The aims of this
research are to cognise the gap value of each process of DS
(Deliver and Support) and AI (Acquire and Implement) Domains
and to recommend the information technology which is suitable
for COBIT 4.1 Framework. The maturity level of the information
technology governance of DS Domain shows that the average
score is 2.301 and the lowest one is on the process of DS4, i.e.
1.968. This condition reflects that all processes have not reached
2.51. Meanwhile, the average score of AI Domain is 2.674 and the
lowest one is on the process of AI4, i.e. 2.456. Evenly, AI Domain
has been at the interval 2.51-3.50 (defined process). The
relationship among DS4 and other information technology
processes is on the control objective input comprising PO2, PO9,
AI2, AI4, and DS1 and the control objective output consisting of
PO9, DS1, DS8, DS9, DS11, and ME1. On the other hand, AI4
Domain has the control objective input comprising PO10, AI1,
AI2, AI3, AI7, and DS7 and the control objective output
consisting of AI7, DS4, DS8, DS9, DS11, DS13, and DS7.
Keyword: IT Governance; Maturity Level; Deliver and Support; Acquire and Implement; COBIT 4.1 Framework
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